Welcome to the Support Portal.

The Support Portal is your 24/7 point of call for all support issues. The Team Metalogic Support Portal provides access to SelfServe, our online service and support management system, as well as articles and how-to's, useful support documents, essential downloads and remote support tools that allow us to diagnose and work on your system remotely as and when required.

In order to provide you with an efficient support service we recommend you request support by logging a support ticket from within the Self Serve area of our web site.

Self Serve is our online support system that we use to log and track each and every call that comes in to our helpdesk. By selecting ‘Log Support Request’ you are able to submit a ticket to us for support/assistance and also view all historical calls logged by you. Each user within your company/organisation will have been provided with a username and password for access to Self Serve. The username will be your e-mail address and the password would initially have been set to your Contract Reference Number.

We will also have provided our main contact within your organisation with a company login that will provide access to all open and historical calls for all users within your company/organisation.

Self Serve is the fastest, most efficient means of requesting support or assistance from us, technical or otherwise. If your query relates to any of the services offered within your Service Level Agreement you should always try to use Self Serve to log your request. You will be automatically assigned a call reference number and the call will be prioritised according to urgency and the response times detailed within your Service Level Agreement.